Dear Customer,Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, as it doesn’t reflect the standard we strive to uphold.We apologize if our customer service did not meet your expectations in our support team work only real human.We’d like to make things right and investigate your specific concerns further. Please reach out to us directly at support@skycrown.com with any details, and we’ll do our best to resolve this matter promptly.Thank you for brin